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most recent messages 5/21/2013 10:42:02 PM munira Masterbruce, you are right about the global approach. But never forget every company cannot have global out reach, it totally depends on the volume of business, kind of business, operational and... blog roll message boards chat E-Tailers Need Faster Load Times Peter Buxbaum, Technology Journalist, 5/22/2013 Comment now Top retail sites in the US loaded 22 percent slower in 2012 than they did in 2011, according to a report from Radware. That's bad news for traffic and sales conversions. UK Retailers: Mobile Satisfaction Matters Linda Rosencrance, Technology Journalist, 5/21/2013 Comment now 3 comments When it comes to offering consumers the best mobile experience possible, retailers in the UK are starting to get it. Most recent post, Sage, 5/21/2013 9:14:34 PM This is interesting since I believe U.S. smartphone adoption is slightly higher... Cartoon: Customer Service With a Smile Brian Moore, Freelance Artist, 5/20/2013 Comment now 19 comments While customer service reps may aim to please, Brian Moore sees a widening gap between intentions and results. Most recent post, Sage, 5/21/2013 9:21:48 PM When I've had jobs where I had to interact with customers a lot, myself and other... Tools Make Indians Better Online Shoppers Kishore Jethanandani, Market Researcher, 5/17/2013 Comment now 20 comments Sites offering innovative price and product comparisons are helping shoppers in India find value in the red-hot e-tail scene. Most recent post, Kishore Jethanandani, 5/21/2013 11:37:42 AM Value is harder to judge so people find it difficult to see the odds. A whole bunch... Watch the Competition & Learn Steve Ralston, Application Developer, 5/16/2013 Comment now 10 comments Your competitors are busy in the ad space. Competitive intelligence tells you what they're doing, what's working for them, and what might work for you. Most recent post, Tom Murphy, 5/21/2013 8:23:18 PM Randomus: And the larger companies get, the harder it is to remain agile enough... Double Online Sales With Site Search Peter Buxbaum, Technology Journalist, 5/15/2013 Comment now 12 comments A recent study has shown that effective site search can nearly double sales conversions, especially when shoppers are looking for a specific product. Most recent post, Maryam Donnelly@Impact, 5/21/2013 1:36:38 PM I love site search ... when it works! I find that many websites introduce the search... Don’t Make Your Kiosk a Retail Island Maryam Donnelly , VP Marketing Services, Impact Marketing, 5/14/2013 Comment now 9 comments They are everywhere. In airports, grocery stores, drugstores, malls, and big-box stores, kiosks have blossomed, and consumers have embraced them -- creating new opportunities for digital marketers. Most recent post, Randomus, 5/21/2013 2:08:58 PM Maryam: If I have to head to the local grocery store to return a movie, there is... Fighting Fake IDs at Retail John Edwards, Technology Journalist, 5/13/2013 Comment now 11 comments New technologies fight fraud by detecting fake IDs on the spot, enabling retailers to snare underage buyers, and spotting bogus job applicants quickly and effectively. Most recent post, Randomus, 5/21/2013 2:43:09 PM Hannah: I believe it's a loophole, especially with many cashiers unfamiliar with... Choosing the Right Campaign Management Solution Paul Korzeniowski, Technology Journalist, 5/10/2013 Comment now 8 comments For companies trying to consolidate their email marketing, contact center upselling, and web-based interactions, campaign management solutions can help. Most recent post, Paul Korzeniowski, 5/21/2013 9:11:01 AM Jverity, Yes, email remains popular, but the social media tools are gaining ground.... Grab Customers With the Right Social Buzz Pierre DeBois, Founder, Zimana, 5/9/2013 Comment now 27 comments As companies measure the social media buzz on their brands, many firms will uncover contradicting results. But they shouldn't throw in the towel in their fight to attract customers through social media. Most recent post, PubuduR, 5/19/2013 8:00:20 AM True Veera, Social media marketing is a must in to days marketing plans,. It's a... Cartoon: Add-On Sales at Drive-Throughs Cathy Bowman, Illustrator, 5/8/2013 Comment now 14 comments As more supermarkets add the convenience of drive-throughs for shoppers in a hurry, how will they make up for lost impulse buying? Most recent post, Randomus, 5/21/2013 2:23:01 PM Veera: Never considered that. I think the checkout line is one of the few... Next 5 blogs + All blogs All blogs most commented 20 Tools Make Indians Better Online Shoppers Kishore Jethanandani, Market Researcher, 5/17/2013 19 Cartoon: Customer Service With a Smile Brian Moore, Freelance Artist, 5/20/2013 10 Watch the Competition & Learn Steve Ralston, Application Developer, 5/16/2013 3 UK Retailers: Mobile Satisfaction Matters Linda Rosencrance, Technology Journalist, 5/21/2013 Conversations with Intel Redefining Retail: 3 Experts Discuss What’s Coming Rick Jacobsen, World Wide Lead for Online Sales Development, Retail Banking Market, Intel, 5/16/2013 Comment now Anyone reading Digital Canvas Retail these days can sense seismic rumblings in the retail industry, all pointing toward tectonic shifts in how people shop and how the industry makes money. Don't Lament Showrooming – Embrace It Rick Jacobsen, World Wide Lead for Online Sales Development, Retail Banking Market, Intel, 4/16/2013 Comment now 7 comments A few weeks ago an Australian store owner made international headlines by instituting a $5 "just looking" fee to combat showrooming. Her customer notice said, in part: "This policy is in line with many other clothing, shoe, and electronic stores who are also facing the same issue." Most recent post, Nnanci, 5/4/2013 7:21:43 AM michael, - and there are those who don't have a policy to charge those who walk... All Conversations with Intel blogs blog roll message boards chat 5/21/2013 10:42:02 PM Re: Marketing to Baby Boomers: Masterbruce, you are right about the global approach. But never forget every company cannot have global out reach, it totally depends on the volume of business, kind of business, operational and management capacity of the company and it audience.... munira on In Digital Marketing, Don't Forget the Boomers 5/21/2013 9:21:48 PM Re: Plastic Smile: When I've had jobs where I had to interact with customers a lot, myself and other employees would have a mirror by our desks. We did this, so that we could see ourselves talking and keep a smile on our face, which would keep our voices cheerful... Sage on Cartoon: Customer Service With a Smile 5/21/2013 9:14:34 PM Re: UK Ahead of US?: This is interesting since I believe U.S. smartphone adoption is slightly higher than the U.K. at 55% vs. 46%. Maybe this is a cultural issue. According to another article published today, people in the U.S. user their... Sage on UK Retailers: Mobile Satisfaction Matters 5/21/2013 8:23:18 PM Re: More ideas than you can shake a stick at: Randomus: And the larger companies get, the harder it is to remain agile enough to make quick changes in marketing. Look at Apple....it was the very definition of agile business a few years ago. Now....well, a lot less. Tom Murphy on Watch the Competition & Learn 5/21/2013 8:12:08 PM Re: Plastic Smile: Nnanci: Yes, people who are just pleasant when the customer is getting more and more frustrated really add to the problem, I think. It would almost be better if they pushed back a bit, like: "Hey, lady, don't scream at me! I'm trying... Tom Murphy on Cartoon: Customer Service With a Smile 5/21/2013 8:10:35 PM Re: Plastic Smile: J-Lo: Agreed. I'm not one of those people who should spend a lot of time around customers. I'm one of the world's toughest customers, too. Now I feel guilty! Tom Murphy on Cartoon: Customer Service With a Smile 5/21/2013 8:09:29 PM Re: Cartoon: Customer Service With a Smile: Randomus: I NEVER call a call center unless I know that I can out-wait anyone on the other end. And if you can stay calmer than they are, they will eventually wear down. If you wait long enough, and then wear out a manager,... Tom Murphy on Cartoon: Customer Service With a Smile 5/21/2013 8:08:14 PM Where's Stephanie?: Hey, don't we have a call center person in our community -- Nashville Stephanie? Yo, Stephanie: Where are you? Tom Murphy on Cartoon: Customer Service With a Smile 5/21/2013 8:02:46 PM UK Ahead of US?: Funny, but I get the feeling from this, and from other posts from our UK correspondents, that the UK is leapfrogging ahead of the US in mobile commerce. Retailers on the American side of the pond seem to be struggling with mobile while... Tom Murphy on UK Retailers: Mobile Satisfaction Matters 5/21/2013 5:08:33 PM Re: Plastic Smile: Then i noticed the cartoon talks of irritation and voice. i wonder whose voice of the two irritates the other more. kind of funny to some extent. Nnanci on Cartoon: Customer Service With a Smile 5/21/2013 5:04:41 PM Re: Plastic Smile: Its an interesting perspective you bring up. Nobody calls customer care because they are happy, So every time the phone wings you are sure someone has a problem and sometimes a real quarrel. Might make one sink into a depression if they are... Nnanci on Cartoon: Customer Service With a Smile 5/21/2013 5:03:26 PM Re: A double-edged sword?: Tom: I think traditional check outs and the self-checkouts will remain commonplace, though don't like the idea of customers scanning with a phone. Not to say that the technology isn't there or anything, but it's only a viable option... Randomus on Self-Scanning Tops Poll as Checkout Method Next 5 messages + All messages All messages blog roll message boards chat 5/10/2013 3:17:54 PM Tracking the Customer: bye for now batye Window Shopper 5/10/2013 3:17:45 PM Tracking the Customer: thank you for a good info :) batye Window Shopper 5/10/2013 3:03:43 PM Tracking the Customer: Thank you all for being part of today's chat: Tracking the Customer. This is vital stuff for our community and it's great to see so many community members taking part! Tom Murphy Blogger 5/10/2013 2:35:40 PM Tracking the Customer: ops need to chang keyboard batye Window Shopper 5/10/2013 2:32:28 PM Tracking the Customer: same hera :) batye Window Shopper 5/10/2013 2:32:23 PM Tracking the Customer: Kishore, predictative can also hep discover new extension of brands, new ways to build on the product benefits and makr customers aware of the benefit Pierre DeBois Blogger 5/10/2013 2:31:44 PM Tracking the Customer: Which one is this, Tom. I would rather go for that one. Kishore Jethanandani Blogger 5/10/2013 2:31:36 PM Tracking the Customer: Tom, that would work for me. A great example of targeted marketing that is unobtrusive and leaves the call to action entirely on the customer's part. Rodney Brown Window Shopper 5/10/2013 2:31:28 PM Tracking the Customer: Hey, th first half hour has flown by. It's time to move to Part 2. Please go to the second chat link and we'll talk about Saas Service for things like customer analytics, perdictive analytics, video/security analytics, geo-fencing, mobile... Tom Murphy Blogger 5/10/2013 2:31:22 PM Tracking the Customer: Hi Tom, I like that your supermarket has jumped on the list bandwagon - I am seeing more than a few retailers use lists as a way to engage the customer. Target offers a list tool online, so I am sure supermarketes are taking notice and applying... Pierre DeBois Blogger Next 5 chats +		DCR information resources Content Provided by Intel Intel® Core™ vPro™ Processor Enables Interactive Digital Signage for OFSC Growing the Digital Signage Economy Beyond $7 Billion Annually Solution Blueprint: Media-Saturn Group’s Digital Experience How CMOs & CIOs can work together to Revolutionize the Retail Market A Guide to the Benefits of Omni-Channel Retail Marketing Digital Technology Solutions for Retailers: 6 Important Questions Solution Blueprint: Intelligent Converged Retailing Solution Retail Services Solution Blueprint: Intelligent Device Management Solution Retail Services Solution Blueprint: Intelligent Sales Assistant Retail Services Retail Q&A: How to Leverage Omni-Channel Marketing in Winning over Digital Shoppers All resources DCR flash poll All polls DCR solutions center BeaBloo DCR on twitter Follow us DCR on facebook

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