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most recent messages 5/21/2013 5:08:33 PM Nnanci Then i noticed the cartoon talks of irritation and voice. i wonder whose voice of the two irritates the other more. kind of funny to some extent. blog roll message boards chat UK Retailers: Mobile Satisfaction Matters Linda Rosencrance, Technology Journalist, 5/21/2013 Comment now 1 Comment When it comes to offering consumers the best mobile experience possible, retailers in the UK are starting to get it. Most recent post, Randomus, 5/21/2013 12:33:19 PM The 'showrooming' craze is something I'm fascinated to learn more about in foreign... Cartoon: Customer Service With a Smile Brian Moore, Freelance Artist, 5/20/2013 Comment now 14 comments While customer service reps may aim to please, Brian Moore sees a widening gap between intentions and results. Most recent post, Nnanci, 5/21/2013 5:08:33 PM Then i noticed the cartoon talks of irritation and voice. i wonder whose voice of... Tools Make Indians Better Online Shoppers Kishore Jethanandani, Market Researcher, 5/17/2013 Comment now 20 comments Sites offering innovative price and product comparisons are helping shoppers in India find value in the red-hot e-tail scene. Most recent post, Kishore Jethanandani, 5/21/2013 11:37:42 AM Value is harder to judge so people find it difficult to see the odds. A whole bunch... Watch the Competition & Learn Steve Ralston, Application Developer, 5/16/2013 Comment now 9 comments Your competitors are busy in the ad space. Competitive intelligence tells you what they're doing, what's working for them, and what might work for you. Most recent post, Randomus, 5/20/2013 5:38:04 PM Tom: I am surprised by how many companies are surprised that competitors will try... Double Online Sales With Site Search Peter Buxbaum, Technology Journalist, 5/15/2013 Comment now 12 comments A recent study has shown that effective site search can nearly double sales conversions, especially when shoppers are looking for a specific product. Most recent post, Maryam Donnelly@Impact, 5/21/2013 1:36:38 PM I love site search ... when it works! I find that many websites introduce the search... Don’t Make Your Kiosk a Retail Island Maryam Donnelly , VP Marketing Services, Impact Marketing, 5/14/2013 Comment now 9 comments They are everywhere. In airports, grocery stores, drugstores, malls, and big-box stores, kiosks have blossomed, and consumers have embraced them -- creating new opportunities for digital marketers. Most recent post, Randomus, 5/21/2013 2:08:58 PM Maryam: If I have to head to the local grocery store to return a movie, there is... Fighting Fake IDs at Retail John Edwards, Technology Journalist, 5/13/2013 Comment now 11 comments New technologies fight fraud by detecting fake IDs on the spot, enabling retailers to snare underage buyers, and spotting bogus job applicants quickly and effectively. Most recent post, Randomus, 5/21/2013 2:43:09 PM Hannah: I believe it's a loophole, especially with many cashiers unfamiliar with... Choosing the Right Campaign Management Solution Paul Korzeniowski, Technology Journalist, 5/10/2013 Comment now 8 comments For companies trying to consolidate their email marketing, contact center upselling, and web-based interactions, campaign management solutions can help. Most recent post, Paul Korzeniowski, 5/21/2013 9:11:01 AM Jverity, Yes, email remains popular, but the social media tools are gaining ground.... Grab Customers With the Right Social Buzz Pierre DeBois, Founder, Zimana, 5/9/2013 Comment now 27 comments As companies measure the social media buzz on their brands, many firms will uncover contradicting results. But they shouldn't throw in the towel in their fight to attract customers through social media. Most recent post, PubuduR, 5/19/2013 8:00:20 AM True Veera, Social media marketing is a must in to days marketing plans,. It's a... Cartoon: Add-On Sales at Drive-Throughs Cathy Bowman, Illustrator, 5/8/2013 Comment now 14 comments As more supermarkets add the convenience of drive-throughs for shoppers in a hurry, how will they make up for lost impulse buying? Most recent post, Randomus, 5/21/2013 2:23:01 PM Veera: Never considered that. I think the checkout line is one of the few... Self-Scanning Tops Poll as Checkout Method Tom Murphy, Editor in Chief, DigitalDraw.com, 5/7/2013 Comment now 15 comments It wasn't even close. A poll of the Digital Canvas Retail community on the best checkout system for retailers that want to cut costs produced a landslide for self-scanning. Most recent post, Randomus, 5/21/2013 5:03:26 PM Tom: I think traditional check outs and the self-checkouts will remain commonplace,... Next 5 blogs + All blogs All blogs most commented 20 Tools Make Indians Better Online Shoppers Kishore Jethanandani, Market Researcher, 5/17/2013 14 Cartoon: Customer Service With a Smile Brian Moore, Freelance Artist, 5/20/2013 12 Double Online Sales With Site Search Peter Buxbaum, Technology Journalist, 5/15/2013 9 Watch the Competition & Learn Steve Ralston, Application Developer, 5/16/2013 1 UK Retailers: Mobile Satisfaction Matters Linda Rosencrance, Technology Journalist, 5/21/2013 Conversations with Intel Redefining Retail: 3 Experts Discuss What’s Coming Rick Jacobsen, World Wide Lead for Online Sales Development, Retail Banking Market, Intel, 5/16/2013 Comment now Anyone reading Digital Canvas Retail these days can sense seismic rumblings in the retail industry, all pointing toward tectonic shifts in how people shop and how the industry makes money. Don't Lament Showrooming – Embrace It Rick Jacobsen, World Wide Lead for Online Sales Development, Retail Banking Market, Intel, 4/16/2013 Comment now 7 comments A few weeks ago an Australian store owner made international headlines by instituting a $5 "just looking" fee to combat showrooming. Her customer notice said, in part: "This policy is in line with many other clothing, shoe, and electronic stores who are also facing the same issue." Most recent post, Nnanci, 5/4/2013 7:21:43 AM michael, - and there are those who don't have a policy to charge those who walk... All Conversations with Intel blogs blog roll message boards chat 5/21/2013 5:08:33 PM Re: Plastic Smile: Then i noticed the cartoon talks of irritation and voice. i wonder whose voice of the two irritates the other more. kind of funny to some extent. Nnanci on Cartoon: Customer Service With a Smile 5/21/2013 5:04:41 PM Re: Plastic Smile: Its an interesting perspective you bring up. Nobody calls customer care because they are happy, So every time the phone wings you are sure someone has a problem and sometimes a real quarrel. Might make one sink into a depression if they are... Nnanci on Cartoon: Customer Service With a Smile 5/21/2013 5:03:26 PM Re: A double-edged sword?: Tom: I think traditional check outs and the self-checkouts will remain commonplace, though don't like the idea of customers scanning with a phone. Not to say that the technology isn't there or anything, but it's only a viable option... Randomus on Self-Scanning Tops Poll as Checkout Method 5/21/2013 2:43:09 PM Re: Squeezing Out Profits: Hannah: I believe it's a loophole, especially with many cashiers unfamiliar with out-of-state IDs. Certainly seems like something that government folks are investigating. Randomus on Fighting Fake IDs at Retail 5/21/2013 2:40:39 PM Re: Squeezing Out Profits: That's an interesting look, randomus. I hadn't even thought of state to state transfers like that. I bet that's where a lot of the flaws are caught. Do you think so? hannah on Fighting Fake IDs at Retail 5/21/2013 2:23:01 PM Re: Impulse Buys: Veera: Never considered that. I think the checkout line is one of the few times when I don't use my smartphone when bored/waiting. Of course, I rarely purchased magazines, though have picked up some fresh bread and candies while... Randomus on Cartoon: Add-On Sales at Drive-Throughs 5/21/2013 2:12:15 PM Re: Squeezing Out Profits: Hannah: I think it depends. In Pennsylvania, which has strict beer/liquor control, they will routinely scan IDs – and that works fine – but trying to scan an out-of-state ID doesn't yield anything. The store clerk just... Randomus on Fighting Fake IDs at Retail 5/21/2013 2:08:58 PM Re: Kiosk and Customer Relationship: Maryam: If I have to head to the local grocery store to return a movie, there is a good chance I will buy a loaf of bread or some type of product. Sort of feels like a wasted trip just to return a movie and not do anything else. ... Randomus on Don’t Make Your Kiosk a Retail Island 5/21/2013 1:36:38 PM Functionality key: I love site search ... when it works! I find that many websites introduce the search option but it is limited in how it functions. It is then a lost sale if doesn't present the user with the product they were seeking but the company really... Maryam Donnelly@Impact on Double Online Sales With Site Search 5/21/2013 12:39:41 PM Re: Cartoon: Customer Service With a Smile: Michaelsumastre: That tends to make sense – and being put on hold, transferred, put on hold, etc. without an immediate result only upsets customers. I cringe when someone in phone support says, "Please hold on, I need to place you... Randomus on Cartoon: Customer Service With a Smile 5/21/2013 12:33:19 PM Shopping: The 'showrooming' craze is something I'm fascinated to learn more about in foreign countries – I know many US consumers end up browsing for prices or product online without even realizing they are a part of a new phenomenon that has traditional... Randomus on UK Retailers: Mobile Satisfaction Matters 5/21/2013 11:40:08 AM Re: Squeezing Out Profits: Yes, JVerity. I know folks as well who have them, but I've always known them to be patched together plastic that could be handed to a person for a quick look, not read through a scanning device. hannah on Fighting Fake IDs at Retail Next 5 messages + All messages All messages blog roll message boards chat 5/10/2013 3:17:54 PM Tracking the Customer: bye for now batye Window Shopper 5/10/2013 3:17:45 PM Tracking the Customer: thank you for a good info :) batye Window Shopper 5/10/2013 3:03:43 PM Tracking the Customer: Thank you all for being part of today's chat: Tracking the Customer. This is vital stuff for our community and it's great to see so many community members taking part! Tom Murphy Blogger 5/10/2013 2:35:40 PM Tracking the Customer: ops need to chang keyboard batye Window Shopper 5/10/2013 2:32:28 PM Tracking the Customer: same hera :) batye Window Shopper 5/10/2013 2:32:23 PM Tracking the Customer: Kishore, predictative can also hep discover new extension of brands, new ways to build on the product benefits and makr customers aware of the benefit Pierre DeBois Blogger 5/10/2013 2:31:44 PM Tracking the Customer: Which one is this, Tom. I would rather go for that one. Kishore Jethanandani Blogger 5/10/2013 2:31:36 PM Tracking the Customer: Tom, that would work for me. A great example of targeted marketing that is unobtrusive and leaves the call to action entirely on the customer's part. Rodney Brown Window Shopper 5/10/2013 2:31:28 PM Tracking the Customer: Hey, th first half hour has flown by. It's time to move to Part 2. Please go to the second chat link and we'll talk about Saas Service for things like customer analytics, perdictive analytics, video/security analytics, geo-fencing, mobile... Tom Murphy Blogger 5/10/2013 2:31:22 PM Tracking the Customer: Hi Tom, I like that your supermarket has jumped on the list bandwagon - I am seeing more than a few retailers use lists as a way to engage the customer. Target offers a list tool online, so I am sure supermarketes are taking notice and applying... 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