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most recent messages 5/20/2013 7:19:52 PM J-Lo You are absolutely right Tom, it is not an easy job, Customer is the worst of "animals". I have had first hand experience although for a very short time in the start of my carrier. But I tell you... blog roll message boards chat Cartoon: Customer Service With a Smile Brian Moore, Freelance Artist, 5/20/2013 Comment now 9 comments While customer service reps may aim to please, Brian Moore sees a widening gap between intentions and results. Most recent post, J-Lo, 5/20/2013 7:19:52 PM You are absolutely right Tom, it is not an easy job, Customer is the worst of "animals".... Tools Make Indians Better Online Shoppers Kishore Jethanandani, Market Researcher, 5/17/2013 Comment now 18 comments Sites offering innovative price and product comparisons are helping shoppers in India find value in the red-hot e-tail scene. Most recent post, Kishore Jethanandani, 5/20/2013 6:30:43 PM Anand: I don't remember that I came across the term EMI before. Is this a payment... Watch the Competition & Learn Steve Ralston, Application Developer, 5/16/2013 Comment now 9 comments Your competitors are busy in the ad space. Competitive intelligence tells you what they're doing, what's working for them, and what might work for you. Most recent post, Randomus, 5/20/2013 5:38:04 PM Tom: I am surprised by how many companies are surprised that competitors will try... Double Online Sales With Site Search Peter Buxbaum, Technology Journalist, 5/15/2013 Comment now 11 comments A recent study has shown that effective site search can nearly double sales conversions, especially when shoppers are looking for a specific product. Most recent post, Randomus, 5/20/2013 5:42:03 PM JVerity: I sort of agree with that. I don't expect the site search feature... Don’t Make Your Kiosk a Retail Island Maryam Donnelly , VP Marketing Services, Impact Marketing, 5/14/2013 Comment now 8 comments They are everywhere. In airports, grocery stores, drugstores, malls, and big-box stores, kiosks have blossomed, and consumers have embraced them -- creating new opportunities for digital marketers. Most recent post, JVerity, 5/19/2013 10:55:56 PM Kiosks can be handy. And I suppose the technology is improving all the time, making... Fighting Fake IDs at Retail John Edwards, Technology Journalist, 5/13/2013 Comment now 7 comments New technologies fight fraud by detecting fake IDs on the spot, enabling retailers to snare underage buyers, and spotting bogus job applicants quickly and effectively. Most recent post, JVerity, 5/19/2013 10:57:35 PM Things have tightened up since the 9/11 attacks and the War on Terror was ramped... Choosing the Right Campaign Management Solution Paul Korzeniowski, Technology Journalist, 5/10/2013 Comment now 7 comments For companies trying to consolidate their email marketing, contact center upselling, and web-based interactions, campaign management solutions can help. Most recent post, JVerity, 5/16/2013 6:10:35 PM I gather that email still is a top marketing medium, despite all of the other schemes... Grab Customers With the Right Social Buzz Pierre DeBois, Founder, Zimana, 5/9/2013 Comment now 27 comments As companies measure the social media buzz on their brands, many firms will uncover contradicting results. But they shouldn't throw in the towel in their fight to attract customers through social media. Most recent post, PubuduR, 5/19/2013 8:00:20 AM True Veera, Social media marketing is a must in to days marketing plans,. It's a... Cartoon: Add-On Sales at Drive-Throughs Cathy Bowman, Illustrator, 5/8/2013 Comment now 13 comments As more supermarkets add the convenience of drive-throughs for shoppers in a hurry, how will they make up for lost impulse buying? Most recent post, JVerity, 5/16/2013 6:14:59 PM Long ago, a friend and I joked about starting a magazine called Impulse. It would... Self-Scanning Tops Poll as Checkout Method Tom Murphy, Editor in Chief, DigitalDraw.com, 5/7/2013 Comment now 14 comments It wasn't even close. A poll of the Digital Canvas Retail community on the best checkout system for retailers that want to cut costs produced a landslide for self-scanning. Most recent post, PubuduR, 5/19/2013 7:37:57 AM True Nnanci there will be a such a situation for sure, When we moving one era to... Boost Targeted Advertising With Facebook Home Richard Adhikari, Technology Journalist, 5/6/2013 Comment now 29 comments Advertisers can run content in chat-centric Facebook Home, making for highly targeted advertising and great exposure. Most recent post, RichardA1!, 5/20/2013 5:45:39 PM I am not sure FB will go all out with ads, PubudR. It's already facing backlash... Next 5 blogs + All blogs All blogs most commented 18 Tools Make Indians Better Online Shoppers Kishore Jethanandani, Market Researcher, 5/17/2013 11 Double Online Sales With Site Search Peter Buxbaum, Technology Journalist, 5/15/2013 9 Watch the Competition & Learn Steve Ralston, Application Developer, 5/16/2013 9 Cartoon: Customer Service With a Smile Brian Moore, Freelance Artist, 5/20/2013 8 Don’t Make Your Kiosk a Retail Island Maryam Donnelly , VP Marketing Services, Impact Marketing, 5/14/2013 Conversations with Intel Redefining Retail: 3 Experts Discuss What’s Coming Rick Jacobsen, World Wide Lead for Online Sales Development, Retail Banking Market, Intel, 5/16/2013 Comment now Anyone reading Digital Canvas Retail these days can sense seismic rumblings in the retail industry, all pointing toward tectonic shifts in how people shop and how the industry makes money. Don't Lament Showrooming – Embrace It Rick Jacobsen, World Wide Lead for Online Sales Development, Retail Banking Market, Intel, 4/16/2013 Comment now 7 comments A few weeks ago an Australian store owner made international headlines by instituting a $5 "just looking" fee to combat showrooming. Her customer notice said, in part: "This policy is in line with many other clothing, shoe, and electronic stores who are also facing the same issue." Most recent post, Nnanci, 5/4/2013 7:21:43 AM michael, - and there are those who don't have a policy to charge those who walk... All Conversations with Intel blogs blog roll message boards chat 5/20/2013 7:19:52 PM Re: Plastic Smile: You are absolutely right Tom, it is not an easy job, Customer is the worst of "animals". I have had first hand experience although for a very short time in the start of my carrier. But I tell you it needs special cool and mannerism to be successful... J-Lo on Cartoon: Customer Service With a Smile 5/20/2013 7:15:41 PM Re: Plastic Smile: Ali, customer care guy can make faces, jump place head phones on side during a call would not let the customer know what is happening. Think of people dealing face to face round the clock, no matter how tired they are, how unpleasant people... J-Lo on Cartoon: Customer Service With a Smile 5/20/2013 7:12:14 PM Re: Plastic Smile: It is really a tough job, answering call after call of irritated clients who at times wait for their turn for minutes and minutes. It is remarkable for people in the profession to sound fresh and high for each and every caller J-Lo on Cartoon: Customer Service With a Smile 5/20/2013 7:07:33 PM Re: Keep the doors open for all: Ali, options are open for every one equally...... but it is human psychology to extend your special services to a customer who spends more. May it be airline who gives incentives to frequent traveller, customers spending large amounts at a... J-Lo on Tiering Mobile Shopping Services 5/20/2013 7:04:09 PM Re: Different Strokes: Ali, no issues I hope I made my point clear enough to understand and I believe what I have mentioned is very much possible, as there are apps already available which asks for standard or custom install. J-Lo on Tiering Mobile Shopping Services 5/20/2013 6:30:43 PM Re: And Better Retailer: Anand: I don't remember that I came across the term EMI before. Is this a payment mechanism? Kishore Jethanandani on Tools Make Indians Better Online Shoppers 5/20/2013 5:45:39 PM Re: location-based ads: I am not sure FB will go all out with ads, PubudR. It's already facing backlash from users, some of whom are voting with their feet. If it makes the ads too obtrusive, people will simply not log on to its service but will look for an alternative... RichardA1! on Boost Targeted Advertising With Facebook Home 5/20/2013 5:43:38 PM Re: Chat Ads: Well, JVerity...HTC wsa flailing about trying to regain some of the ground it has lost to Samsung and this seemed, for some reason, to be a good idea at the time to the HTC management...who didn't seem to realize that some of their own smartphones,... RichardA1! on Boost Targeted Advertising With Facebook Home 5/20/2013 5:42:03 PM Re: Right focus on an Often Ignored Aspect: JVerity: I sort of agree with that. I don't expect the site search feature to be entirely robust and prevent me from needing to think, but like when search actually works. It's amazing how many businesses, including e-stores, have... Randomus on Double Online Sales With Site Search 5/20/2013 5:39:56 PM Re: Irritating: We're going to find out pretty soon whether or not YouTube can be monetized, Tom. Google is going to charge a fee, and I suspect there will be howls of outrage when: 1. People have to pay for something that's been free from Day One; 2. They... RichardA1! on Boost Targeted Advertising With Facebook Home 5/20/2013 5:38:04 PM Re: More ideas than you can shake a stick at: Tom: I am surprised by how many companies are surprised that competitors will try to mimic winning behavior, which only makes sense to me. If a company is selling more, connecting more, or otherwise beating you, then trying to learn how... Randomus on Watch the Competition & Learn 5/20/2013 5:37:04 PM Re: Chat Ads: With age come wheezing, rheumatoid arthritis, loss of hair and memory...and, hopefully a measure of wisdom and compassiom. Youth may carry the torch, but the aged are the keepers of the flame. Or, put another way, youth is wasted on the young...something... RichardA1! on Boost Targeted Advertising With Facebook Home Next 5 messages + All messages All messages blog roll message boards chat 5/10/2013 3:17:54 PM Tracking the Customer: bye for now batye Window Shopper 5/10/2013 3:17:45 PM Tracking the Customer: thank you for a good info :) batye Window Shopper 5/10/2013 3:03:43 PM Tracking the Customer: Thank you all for being part of today's chat: Tracking the Customer. This is vital stuff for our community and it's great to see so many community members taking part! Tom Murphy Blogger 5/10/2013 2:35:40 PM Tracking the Customer: ops need to chang keyboard batye Window Shopper 5/10/2013 2:32:28 PM Tracking the Customer: same hera :) batye Window Shopper 5/10/2013 2:32:23 PM Tracking the Customer: Kishore, predictative can also hep discover new extension of brands, new ways to build on the product benefits and makr customers aware of the benefit Pierre DeBois Blogger 5/10/2013 2:31:44 PM Tracking the Customer: Which one is this, Tom. I would rather go for that one. Kishore Jethanandani Blogger 5/10/2013 2:31:36 PM Tracking the Customer: Tom, that would work for me. A great example of targeted marketing that is unobtrusive and leaves the call to action entirely on the customer's part. Rodney Brown Window Shopper 5/10/2013 2:31:28 PM Tracking the Customer: Hey, th first half hour has flown by. It's time to move to Part 2. Please go to the second chat link and we'll talk about Saas Service for things like customer analytics, perdictive analytics, video/security analytics, geo-fencing, mobile... Tom Murphy Blogger 5/10/2013 2:31:22 PM Tracking the Customer: Hi Tom, I like that your supermarket has jumped on the list bandwagon - I am seeing more than a few retailers use lists as a way to engage the customer. Target offers a list tool online, so I am sure supermarketes are taking notice and applying... 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