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most recent messages 5/25/2013 3:21:15 AM Probir B. Site search is still nascent in the market but no one can deny its usability for the retailers. It can make or break brands. Retailers, however, need to have a proper strategy in place while using... blog roll message boards chat Cross-Sell With CRM Pop-Ups John Edwards, Technology Journalist, 5/24/2013 Comment now 2 comments As brick-and-mortar stores struggle to compete with online rivals, clerk interactions provide a perfect setting for unique cross-selling with the help of CRM-driven pop-ups. Most recent post, Tom Murphy, 5/24/2013 6:31:21 PM I really love the idea of a CRM-linked PopUp that makes offers based on a customer's... Mobile Can Make Digital Screens Dance Kishore Jethanandani, Market Researcher, 5/23/2013 Comment now 3 comments With many shoppers now carrying mobile devices for price comparisons, smart retailers should invite them to use them to interact with digital signs. Most recent post, Kishore Jethanandani, 5/24/2013 8:34:59 PM Navigation inside stores will be a big help. Similarly, navigating within malls... E-Tailers Need Faster Load Times Peter Buxbaum, Technology Journalist, 5/22/2013 Comment now 9 comments Top retail sites in the US loaded 22 percent slower in 2012 than they did in 2011, according to a report from Radware. That's bad news for traffic and sales conversions. Most recent post, Tom Murphy, 5/24/2013 6:42:19 PM Randomus: It's not that simple. Saying retailers ought to be able to... UK Retailers: Mobile Satisfaction Matters Linda Rosencrance, Technology Journalist, 5/21/2013 Comment now 9 comments When it comes to offering consumers the best mobile experience possible, retailers in the UK are starting to get it. Most recent post, Randomus, 5/23/2013 11:26:33 AM Sage: I do! Besides my Safeway app, I also tend to do research on products... Cartoon: Customer Service With a Smile Brian Moore, Freelance Artist, 5/20/2013 Comment now 42 comments While customer service reps may aim to please, Brian Moore sees a widening gap between intentions and results. Most recent post, Ali, 5/25/2013 1:00:04 AM Krithis you are right. I do not know about other places but at our area I happen... Tools Make Indians Better Online Shoppers Kishore Jethanandani, Market Researcher, 5/17/2013 Comment now 22 comments Sites offering innovative price and product comparisons are helping shoppers in India find value in the red-hot e-tail scene. Most recent post, Veera, 5/22/2013 5:57:42 AM As the Indian ecommerce market continues to grow at a rapid rate, many online retailers... Watch the Competition & Learn Steve Ralston, Application Developer, 5/16/2013 Comment now 11 comments Your competitors are busy in the ad space. Competitive intelligence tells you what they're doing, what's working for them, and what might work for you. Most recent post, Randomus, 5/22/2013 12:14:02 PM Tom: It only makes sense – most large companies need at least a small team... Double Online Sales With Site Search Peter Buxbaum, Technology Journalist, 5/15/2013 Comment now 21 comments A recent study has shown that effective site search can nearly double sales conversions, especially when shoppers are looking for a specific product. Most recent post, Probir B., 5/25/2013 3:21:15 AM Site search is still nascent in the market but no one can deny its usability for... Don’t Make Your Kiosk a Retail Island Maryam Donnelly , VP Marketing Services, Impact Marketing, 5/14/2013 Comment now 11 comments They are everywhere. In airports, grocery stores, drugstores, malls, and big-box stores, kiosks have blossomed, and consumers have embraced them -- creating new opportunities for digital marketers. Most recent post, Probir B., 5/25/2013 3:10:25 AM Exhibiting marketing campaigns through kiosks is a great idea. Kiosks make buying... Fighting Fake IDs at Retail John Edwards, Technology Journalist, 5/13/2013 Comment now 13 comments New technologies fight fraud by detecting fake IDs on the spot, enabling retailers to snare underage buyers, and spotting bogus job applicants quickly and effectively. Most recent post, Probir B., 5/25/2013 3:00:50 AM Faking is a social problem and it should be treated with a holistic approach. The... Choosing the Right Campaign Management Solution Paul Korzeniowski, Technology Journalist, 5/10/2013 Comment now 10 comments For companies trying to consolidate their email marketing, contact center upselling, and web-based interactions, campaign management solutions can help. Most recent post, Probir B., 5/25/2013 2:46:15 AM I personally believe that companies should and do choose services that are related... Next 5 blogs + All blogs All blogs most commented 42 Cartoon: Customer Service With a Smile Brian Moore, Freelance Artist, 5/20/2013 9 UK Retailers: Mobile Satisfaction Matters Linda Rosencrance, Technology Journalist, 5/21/2013 9 E-Tailers Need Faster Load Times Peter Buxbaum, Technology Journalist, 5/22/2013 3 Mobile Can Make Digital Screens Dance Kishore Jethanandani, Market Researcher, 5/23/2013 2 Cross-Sell With CRM Pop-Ups John Edwards, Technology Journalist, 5/24/2013 Conversations with Intel Redefining Retail: 3 Experts Discuss What’s Coming Rick Jacobsen, World Wide Lead for Online Sales Development, Retail Banking Market, Intel, 5/16/2013 Comment now Anyone reading Digital Canvas Retail these days can sense seismic rumblings in the retail industry, all pointing toward tectonic shifts in how people shop and how the industry makes money. Don't Lament Showrooming – Embrace It Rick Jacobsen, World Wide Lead for Online Sales Development, Retail Banking Market, Intel, 4/16/2013 Comment now 7 comments A few weeks ago an Australian store owner made international headlines by instituting a $5 "just looking" fee to combat showrooming. Her customer notice said, in part: "This policy is in line with many other clothing, shoe, and electronic stores who are also facing the same issue." Most recent post, Nnanci, 5/4/2013 7:21:43 AM michael, - and there are those who don't have a policy to charge those who walk... All Conversations with Intel blogs blog roll message boards chat 5/25/2013 3:21:15 AM Search, use and play: Site search is still nascent in the market but no one can deny its usability for the retailers. It can make or break brands. Retailers, however, need to have a proper strategy in place while using site search features. Google's policies should... Probir B. on Double Online Sales With Site Search 5/25/2013 3:16:37 AM Re: Right focus on an Often Ignored Aspect: JVerity, you are correct. Before making site search a feature, the portfolio and performance of the site should be optimally enhanced. A bad result can steer the customers away forever and site search is no different. People usually convert... Probir B. on Double Online Sales With Site Search 5/25/2013 3:10:25 AM Omnichannel marketing: Exhibiting marketing campaigns through kiosks is a great idea. Kiosks make buying simpler and customers would definitely like to get engaged in the marketing policy while they wait for their turn. I think an omnichannel approach to engage the... Probir B. on Don’t Make Your Kiosk a Retail Island 5/25/2013 3:07:29 AM Re: Kiosk and Customer Relationship: KrithiS, you're right. Before embarking upon a kiosk-oriented strategy, the companies should study the local needs, availability of other retailers and marketing mix they are following. There is no doubt that kiosks are popular but there should... Probir B. on Don’t Make Your Kiosk a Retail Island 5/25/2013 3:00:50 AM Stop Fakers: Faking is a social problem and it should be treated with a holistic approach. The governments, business owners and stakeholders should come to the same platform to eradicate the problem from the roots. Criminals always try and find new ways... Probir B. on Fighting Fake IDs at Retail 5/25/2013 2:57:02 AM Re: Facial Recognition Might Hold the Key: @ KrithiS: Your idea is nice. However, I believe that there are enough advanced options to fake even the facial identification tools. I think private and public sectors should join hands in eliminating faking. May be a genuine database of original... Probir B. on Fighting Fake IDs at Retail 5/25/2013 2:46:15 AM Know your forte: I personally believe that companies should and do choose services that are related to their own portfolio of products. There are many vendors who offer exclusive marketing campaign management tools and this can help any company from any sector.... Probir B. on Choosing the Right Campaign Management Solution 5/25/2013 2:42:34 AM Re: Trees in a Forest: Tom, I think finding the right tree is very essential for companies looking for a great campaign management solution. The presence of the forest and availability of numerous trees point to the fact that there is demand for the products. Campaign... Probir B. on Choosing the Right Campaign Management Solution 5/25/2013 1:00:04 AM Re: Cartoon: Customer Service With a Smile: Krithis you are right. I do not know about other places but at our area I happen to know a person belongs to this customer support centre and he told me a total different story. He told me that holding a person for so long is sometimes genuine... Ali on Cartoon: Customer Service With a Smile 5/24/2013 8:34:59 PM Re: Phones and Signs: Navigation inside stores will be a big help. Similarly, navigating within malls especially in places like strip malls. Also, pointing to similar products available on-line or in the warehouses will help to boost sales. Kishore Jethanandani on Mobile Can Make Digital Screens Dance 5/24/2013 6:42:19 PM Re: More Customers: Randomus: It's not that simple. Saying retailers ought to be able to handle spikes in wireless traffic is like blaming them for the crowded streets leading to the store. They have no control over the mobile networks that people... Tom Murphy on E-Tailers Need Faster Load Times 5/24/2013 6:39:43 PM Phones and Signs: We've been writing about the interaction of signs and phones for some time here on DCR and on its late sister site, DigitalDraw.com. There is huge potential in this area, and we're in the very early days of using them together -- really... Tom Murphy on Mobile Can Make Digital Screens Dance Next 5 messages + All messages All messages blog roll message boards chat 5/10/2013 3:17:54 PM Tracking the Customer: bye for now batye Window Shopper 5/10/2013 3:17:45 PM Tracking the Customer: thank you for a good info :) batye Window Shopper 5/10/2013 3:03:43 PM Tracking the Customer: Thank you all for being part of today's chat: Tracking the Customer. This is vital stuff for our community and it's great to see so many community members taking part! Tom Murphy Blogger 5/10/2013 2:35:40 PM Tracking the Customer: ops need to chang keyboard batye Window Shopper 5/10/2013 2:32:28 PM Tracking the Customer: same hera :) batye Window Shopper 5/10/2013 2:32:23 PM Tracking the Customer: Kishore, predictative can also hep discover new extension of brands, new ways to build on the product benefits and makr customers aware of the benefit Pierre DeBois Blogger 5/10/2013 2:31:44 PM Tracking the Customer: Which one is this, Tom. I would rather go for that one. Kishore Jethanandani Blogger 5/10/2013 2:31:36 PM Tracking the Customer: Tom, that would work for me. A great example of targeted marketing that is unobtrusive and leaves the call to action entirely on the customer's part. Rodney Brown Window Shopper 5/10/2013 2:31:28 PM Tracking the Customer: Hey, th first half hour has flown by. It's time to move to Part 2. Please go to the second chat link and we'll talk about Saas Service for things like customer analytics, perdictive analytics, video/security analytics, geo-fencing, mobile... Tom Murphy Blogger 5/10/2013 2:31:22 PM Tracking the Customer: Hi Tom, I like that your supermarket has jumped on the list bandwagon - I am seeing more than a few retailers use lists as a way to engage the customer. Target offers a list tool online, so I am sure supermarketes are taking notice and applying... 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