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most recent messages 6/18/2013 6:46:38 PM nashvillestephanie I can't speak to all of them, but I found both Redbox's and Dell's chat help desk very helpful. Although I spent 20 minutes getting $1.20 back from Redbox before finally realizing my time is worth... blog roll message boards chat The Service Mix is A-Changing Paul Korzeniowski, Technology Journalist, 6/18/2013 Comment now 6 comments Retailers are constantly looking to lower expenses. One way has been moving customers away from telephone agents to online customer support. Most recent post, nashvillestephanie, 6/18/2013 6:46:38 PM I can't speak to all of them, but I found both Redbox's and Dell's chat help desk... The Infectious Buzz of Partisan Bloggers Kishore Jethanandani, Market Researcher, 6/17/2013 Comment now 14 comments Bloggers are surfing a wave of social media in India. They stimulate the conversations that go viral. Sponsors fold their brand messages within a rubric broad enough for bloggers to choose their own angle on views. Most recent post, hannah, 6/18/2013 4:32:50 PM Right, I couldn't agree more, Tom. I'm more along the lines asking how we can better... Choose the Hottest Media Channels Steve Ralston, Application Developer, 6/14/2013 Comment now 25 comments Knowing where to spend your dollars in media these days isn't easy given all the emerging trends. A recent report may be able to help. Most recent post, Tom Murphy, 6/18/2013 6:04:12 PM Ali: You're right. The "book" only refers back to FB. Let's start fresh. We'll just... New Tools Tie Customers to Sales Pierre DeBois, Founder, Zimana, 6/13/2013 Comment now 4 comments Improved digital campaign measurement might top the wish list for marketers. If so, this year's new analytic solutions may seem like an early holiday gift. New features will help marketers make better decisions on customer and sales activity. Most recent post, Ali, 6/15/2013 7:29:38 AM @ Stephanie. you are right. its a budding career. I have seen some analytics are... CIOs Learn to Dance With CMOs Paul Korzeniowski, Technology Journalist, 6/12/2013 Comment now 38 comments Two executives, who in the past were often at loggerheads, are now forging a synergistic relationship, according to a CMO Council survey. Most recent post, Paul Korzeniowski, 6/18/2013 12:25:37 PM Peter, Yes, the BYOD movement has expanded to areas, like cloud data analytics... Facebook Commerce Could Work for SMBs in India Anuradha Muralidharan, Marketing Consultant, 6/11/2013 Comment now 33 comments An interesting pattern among Indian shoppers is that after checking out online reviews, they do their actual shopping from brick-and-mortar stores. This has spawned some new social marketing tools. Most recent post, Ali, 6/18/2013 7:34:52 AM smassod I think people have judged the potential of social media and quickly trying... Coupons Are Mobile's New Black Pierre DeBois, Founder, Zimana, 6/10/2013 Comment now 31 comments In my childhood days, I brought home the Sunday newspaper and clipped coupons from it. But like many people today, I tend to look for coupons delivered to my smartphone while I am on the go. Most recent post, Pierre DeBois, 6/13/2013 11:55:10 AM Maryam, I have also seen price differential at other retailers. Barnes and Noble... The Luxury Approach to Mobile Marketing Linda Rosencrance, Technology Journalist, 6/7/2013 Comment now 24 comments Your customers may love mobile shopping. But to keep them coming back, you need campaigns that don't overwhelm or annoy them. If you're a marketer, you know that's easier said than done. Most recent post, Randomus, 6/11/2013 9:28:17 PM Tom: Well, they both have pros and cons, but as small-business owners watch the... Argos en Route to Becoming a Digital Leader Gabrielle Pickard, Digital SEO Analyst, 6/6/2013 Comment now 17 comments With sales rising for the first time in five years, Argos's plan to transform itself from the UK's catalog king to a digital retail leader appears to be working. Most recent post, Gabrielle Pickard, 6/13/2013 12:30:42 PM I remember the pre-little kiosk days when you literally spent hours queuing only... At CVS, Clicks Look Like Bricks Maryam Donnelly , VP Marketing Services, Impact Marketing, 6/5/2013 Comment now 20 comments While many retailers are introducing mobile apps that are targeted toward smaller screens, CVS is taking a novel approach to its mobile app development -- a 3D store app. Most recent post, Randomus, 6/12/2013 2:10:47 PM Maryam: If CVS isn't widely marketing it, I don't know if anyone will end up using... India’s Automakers Take a Social Turn Kishore Jethanandani, Market Researcher, 6/4/2013 Comment now 26 comments The Indian car industry has taken an alternate route in its media strategy, turning from traditional TV to social media. It's now headed towards swarms of young customers on social media sites. Most recent post, PubuduR, 6/18/2013 2:00:30 PM Very true Probir, All of the fans on the page may not be a potential customer for... Next 5 blogs + All blogs All blogs most commented 38 CIOs Learn to Dance With CMOs Paul Korzeniowski, Technology Journalist, 6/12/2013 25 Choose the Hottest Media Channels Steve Ralston, Application Developer, 6/14/2013 14 The Infectious Buzz of Partisan Bloggers Kishore Jethanandani, Market Researcher, 6/17/2013 6 The Service Mix is A-Changing Paul Korzeniowski, Technology Journalist, 6/18/2013 4 New Tools Tie Customers to Sales Pierre DeBois, Founder, Zimana, 6/13/2013 Conversations with Intel Retailers Say They’re Improving With Digitally Empowered Customers Rick Jacobsen, Customer Acquisition and Nurturing for Online Sales, Intel, 6/18/2013 Comment now Flawless. That's how retailers need to be across all consumer channels if they want to remain relevant and competitive. Digital Solutions Help Retailer & Customer Alike Rick Jacobsen, Customer Acquisition and Nurturing for Online Sales, Intel, 6/6/2013 Comment now 2 comments Shoppers are generating a lot of interesting data, and today's digital solutions can be amazingly powerful in collecting and analyzing it. So powerful, in fact, that the face of retail is being revolutionized. Most recent post, Tom Murphy, 6/12/2013 7:53:33 PM An old Intel story: I wrote a book for which I interviewed Andy Grove during... All Conversations with Intel blogs blog roll message boards chat 6/18/2013 6:46:38 PM Re: FAQs are Useless: I can't speak to all of them, but I found both Redbox's and Dell's chat help desk very helpful. Although I spent 20 minutes getting $1.20 back from Redbox before finally realizing my time is worth more than $1.20 for 20 minutes! nashvillestephanie on The Service Mix is A-Changing 6/18/2013 6:04:12 PM Re: Social media: Ali: You're right. The "book" only refers back to FB. Let's start fresh. We'll just call it alitom. ;-} Tom Murphy on Choose the Hottest Media Channels 6/18/2013 5:48:13 PM Re: FAQs are Useless: I couldn't agree more, Stephanie on your frustrations. I've always wondered how FAQ pages are put together to begin with. Sometimes it seems they are made up as time goes along. As for the chat boxes, I'm usually too frustrated by the time... hannah on The Service Mix is A-Changing 6/18/2013 5:15:18 PM Re: FAQs are Useless: I have come to like the online support a lot. My cellphone company respond instantly over there as opposed to when i have to be put on hold listening to a ringtone. And i find online solution seeking is more passive and easy..i am generally... Nnanci on The Service Mix is A-Changing 6/18/2013 4:39:20 PM Re: Social media: Tom I am with you. Whenever you say general :). I like the idea but where did that book came from?????? Ali on Choose the Hottest Media Channels 6/18/2013 4:32:50 PM Re: Content Marketing: Right, I couldn't agree more, Tom. I'm more along the lines asking how we can better inform the public, the readers of this material, on the how to decipher between ethical, responsible journalism and perhaps one-sided, sponsored content on... hannah on The Infectious Buzz of Partisan Bloggers 6/18/2013 4:18:29 PM Re: Social media: Randomus: I think you're on the right track. I think of media channels like SimCity. Build it well and a lot of the "sims" will populate it. Then it gets bigger and more complex, and it's harder and hard to please the sims. ... Tom Murphy on Choose the Hottest Media Channels 6/18/2013 4:14:04 PM Re: Social media: Stephanie: You're a parent, and I'm not (I'm just a big kid), but I would challenge your statement: "Kids want to just shift to a newer rendition of the same thing." I think kids -- especially the highly disatisfied Gen Y generation... Tom Murphy on Choose the Hottest Media Channels 6/18/2013 4:09:18 PM Re: Social media: Ali: I like that idea. So when do we start AliTomBook.com? Tom Murphy on Choose the Hottest Media Channels 6/18/2013 3:20:12 PM Pressures on journalists: When I was a journalist in India, I could sense that the pressures on journalists to write in a biased way were enormous. Even so, individual journalists had a credible reputation for solid reporting. I encountered a great deal of disapproval... Kishore Jethanandani on The Infectious Buzz of Partisan Bloggers 6/18/2013 3:06:32 PM Re: Content Marketing: Hannah: I'm not so sure there are clear guidelines between bloggers and journalists. I think journalists can certainly be bloggers, or radio reporters, or print writers, or filmmakers, or just about anything else. The word... Tom Murphy on The Infectious Buzz of Partisan Bloggers 6/18/2013 3:02:39 PM Re: Content Marketing: Randomus: I don't think we can blame "blogging," per se. Blogs are just another medium. There have always been mar-com writers, PR folks, and others who try to sneak their messages into media. And then there are journalists... Tom Murphy on The Infectious Buzz of Partisan Bloggers Next 5 messages + All messages All messages blog roll message boards chat 6/14/2013 2:33:22 PM Coupons Are Back!: See you in the next room. Marianne Window Shopper 6/14/2013 2:31:06 PM Coupons Are Back!: Thanks to Tom and Pierre for a lively chat KrithiS Live to Shop 6/14/2013 2:30:15 PM Coupons Are Back!: Thanks for the chat! HaileyMcK Window Shopper 6/14/2013 2:30:00 PM Coupons Are Back!: @Rodney, GF beer, blech. Cider, yum! HaileyMcK Window Shopper 6/14/2013 2:29:56 PM Coupons Are Back!: My clock has 11:29...gotta run to my next chat. Please join me there or stay here and finish off the guacamole. Thanks everyone!! Please join us at 11:30 am PT Friday (2:30 pm et) on SaaSinTheEnterprise.com for a live chat about... Tom Murphy Blogger 6/14/2013 2:29:52 PM Coupons Are Back!: Greetings All! Welcome to today's chat! Please let us know who's here (and which of you brought the refreshments) Tom Murphy Blogger 6/14/2013 2:29:44 PM Coupons Are Back!: Thanks Tom. The post was a fun one to research and write. Openned my eye a bit. Pierre DeBois Blogger 6/14/2013 2:28:57 PM Coupons Are Back!: Tom, LOL. It happens everywhere. KrithiS Live to Shop 6/14/2013 2:28:49 PM Coupons Are Back!: Hey: A shoutout to Pierre who inspired this week's poll and this chat with his blog: Coupons are the New Black. Thanks, Pierre! Tom Murphy Blogger 6/14/2013 2:28:17 PM Coupons Are Back!: @Jenn. in some parts of the country, there are doubling coupons (not here hwere i am). Also they do tons of reasearch on what's on sale, what their personal savings, coupons etc. are--getting the savings to be huge. It's called "stacking" HaileyMcK Window Shopper Next 5 chats +		DCR information resources Content Provided by Intel Intelligent Framework Helps Retail level the Playing Field Solution Blueprint: Intelligent PCI Compliance Retail Solution Giving Customers What They Want: Security Plays a New Role 5 Retail Business Reasons to Leverage Mobile Innovations Industry Report: Intelligent Vending Machines are Forecasted to Grow at a 49% CAGR Intel® Core™ vPro™ Processor Enables Interactive Digital Signage for OFSC Growing the Digital Signage Economy Beyond $7 Billion Annually Solution Blueprint: Media-Saturn Group’s Digital Experience How CMOs & CIOs can work together to Revolutionize the Retail Market A Guide to the Benefits of Omni-Channel Retail Marketing All resources DCR flash poll All polls DCR solutions center BeaBloo DCR on twitter Follow us DCR on facebook

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