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most recent messages 5/23/2013 1:18:59 PM klewis I have struggled for a while making it possible to work efficiently while being mobile. Receiving content from clients and employees in real time was always an obstacle I was facing. I have been... blog roll message boards chat Mobile Can Make Digital Screens Dance Kishore Jethanandani, Market Researcher, 5/23/2013 Comment now With many shoppers now carrying mobile devices for price comparisons, smart retailers should invite them to use them to interact with digital signs. E-Tailers Need Faster Load Times Peter Buxbaum, Technology Journalist, 5/22/2013 Comment now 4 comments Top retail sites in the US loaded 22 percent slower in 2012 than they did in 2011, according to a report from Radware. That's bad news for traffic and sales conversions. Most recent post, Randomus, 5/23/2013 12:00:37 PM Nnanci: To think that the total number of mobile phones worldwide outnumber the... UK Retailers: Mobile Satisfaction Matters Linda Rosencrance, Technology Journalist, 5/21/2013 Comment now 9 comments When it comes to offering consumers the best mobile experience possible, retailers in the UK are starting to get it. Most recent post, Randomus, 5/23/2013 11:26:33 AM Sage: I do! Besides my Safeway app, I also tend to do research on products... Cartoon: Customer Service With a Smile Brian Moore, Freelance Artist, 5/20/2013 Comment now 39 comments While customer service reps may aim to please, Brian Moore sees a widening gap between intentions and results. Most recent post, Randomus, 5/23/2013 11:33:12 AM J-Lo: I have absolutely no idea. Without a case ticket number, however, I... Tools Make Indians Better Online Shoppers Kishore Jethanandani, Market Researcher, 5/17/2013 Comment now 22 comments Sites offering innovative price and product comparisons are helping shoppers in India find value in the red-hot e-tail scene. Most recent post, Veera, 5/22/2013 5:57:42 AM As the Indian ecommerce market continues to grow at a rapid rate, many online retailers... Watch the Competition & Learn Steve Ralston, Application Developer, 5/16/2013 Comment now 11 comments Your competitors are busy in the ad space. Competitive intelligence tells you what they're doing, what's working for them, and what might work for you. Most recent post, Randomus, 5/22/2013 12:14:02 PM Tom: It only makes sense – most large companies need at least a small team... Double Online Sales With Site Search Peter Buxbaum, Technology Journalist, 5/15/2013 Comment now 19 comments A recent study has shown that effective site search can nearly double sales conversions, especially when shoppers are looking for a specific product. Most recent post, Nnanci, 5/22/2013 5:40:28 PM So true shakeeb, so much good info and useful things are hidden in the mazes of... Don’t Make Your Kiosk a Retail Island Maryam Donnelly , VP Marketing Services, Impact Marketing, 5/14/2013 Comment now 9 comments They are everywhere. In airports, grocery stores, drugstores, malls, and big-box stores, kiosks have blossomed, and consumers have embraced them -- creating new opportunities for digital marketers. Most recent post, Randomus, 5/21/2013 2:08:58 PM Maryam: If I have to head to the local grocery store to return a movie, there is... Fighting Fake IDs at Retail John Edwards, Technology Journalist, 5/13/2013 Comment now 11 comments New technologies fight fraud by detecting fake IDs on the spot, enabling retailers to snare underage buyers, and spotting bogus job applicants quickly and effectively. Most recent post, Randomus, 5/21/2013 2:43:09 PM Hannah: I believe it's a loophole, especially with many cashiers unfamiliar with... Choosing the Right Campaign Management Solution Paul Korzeniowski, Technology Journalist, 5/10/2013 Comment now 8 comments For companies trying to consolidate their email marketing, contact center upselling, and web-based interactions, campaign management solutions can help. Most recent post, Paul Korzeniowski, 5/21/2013 9:11:01 AM Jverity, Yes, email remains popular, but the social media tools are gaining ground.... Grab Customers With the Right Social Buzz Pierre DeBois, Founder, Zimana, 5/9/2013 Comment now 28 comments As companies measure the social media buzz on their brands, many firms will uncover contradicting results. But they shouldn't throw in the towel in their fight to attract customers through social media. Most recent post, Veera, 5/22/2013 5:37:36 AM Several merchants are using Facebook advertising option called Sponsored Stories... Next 5 blogs + All blogs All blogs most commented 39 Cartoon: Customer Service With a Smile Brian Moore, Freelance Artist, 5/20/2013 22 Tools Make Indians Better Online Shoppers Kishore Jethanandani, Market Researcher, 5/17/2013 9 UK Retailers: Mobile Satisfaction Matters Linda Rosencrance, Technology Journalist, 5/21/2013 4 E-Tailers Need Faster Load Times Peter Buxbaum, Technology Journalist, 5/22/2013 Conversations with Intel Redefining Retail: 3 Experts Discuss What’s Coming Rick Jacobsen, World Wide Lead for Online Sales Development, Retail Banking Market, Intel, 5/16/2013 Comment now Anyone reading Digital Canvas Retail these days can sense seismic rumblings in the retail industry, all pointing toward tectonic shifts in how people shop and how the industry makes money. Don't Lament Showrooming – Embrace It Rick Jacobsen, World Wide Lead for Online Sales Development, Retail Banking Market, Intel, 4/16/2013 Comment now 7 comments A few weeks ago an Australian store owner made international headlines by instituting a $5 "just looking" fee to combat showrooming. Her customer notice said, in part: "This policy is in line with many other clothing, shoe, and electronic stores who are also facing the same issue." Most recent post, Nnanci, 5/4/2013 7:21:43 AM michael, - and there are those who don't have a policy to charge those who walk... All Conversations with Intel blogs blog roll message boards chat 5/23/2013 1:18:59 PM Great Content Sharing App: I have struggled for a while making it possible to work efficiently while being mobile. Receiving content from clients and employees in real time was always an obstacle I was facing. I have been using an application called Mobile Briefcase... klewis on Great Content Sharing App 5/23/2013 12:00:37 PM Re: More Customers: Nnanci: To think that the total number of mobile phones worldwide outnumber the amount of people, slow cell speeds in much of the world is understandable. However, websites must deal with a growing number of PCs, smartphones, portable... Randomus on E-Tailers Need Faster Load Times 5/23/2013 11:33:12 AM Re: Cartoon: Customer Service With a Smile: J-Lo: I have absolutely no idea. Without a case ticket number, however, I don't just randomly hang up out of frustration. I've found it easier to deal with call centers as more social media teams can help either resolve issues,... Randomus on Cartoon: Customer Service With a Smile 5/23/2013 11:26:33 AM Re: UK Ahead of US?: Sage: I do! Besides my Safeway app, I also tend to do research on products at B&M before buying online – it's not done in spite of the B&M store, but because I want to watch the budget to the best of my ability. Also, if it... Randomus on UK Retailers: Mobile Satisfaction Matters 5/23/2013 10:47:14 AM Re: Cartoon: Customer Service With a Smile: Tom were you ever successful to out-wait anyone, secondly what the longest time spent on hold. I held the line once for 30-40 mins. My land line was out of order and despite filing of multiple complaints on automated system, nothing happened... J-Lo on Cartoon: Customer Service With a Smile 5/23/2013 10:38:12 AM Re: Cartoon: Customer Service With a Smile: Randomus, is there any company that as practice disconnects the call after certain minutes of hold and calls back them selves. If such system is not there, it should be made as practice as I believe it will definitely add value to customer... J-Lo on Cartoon: Customer Service With a Smile 5/23/2013 10:30:50 AM Re: Plastic Smile: Ali, ohh yes it does add fuel to the fumes but it should also be a signal that what if one who is calling or seeking support is sounding dumb which is making the support guy laugh behind his face. J-Lo on Cartoon: Customer Service With a Smile 5/23/2013 10:08:50 AM Re: Plastic Smile: Tom, you think students who study human psychology are better suited for the profession. Or in your opinion, shriks are the worst ones J-Lo on Cartoon: Customer Service With a Smile 5/23/2013 10:06:03 AM Re: Plastic Smile: I won't feel pity rather I would compliment their patience and courage for taking up such a challenging profession. Imagine a world today with no CRO, we won't be able to move...... right. You go to a bank and you need help, you need to book... J-Lo on Cartoon: Customer Service With a Smile 5/23/2013 10:00:03 AM Re: Plastic Smile: We are talking and discussing about a person dealing with unhappy people day in and day out. Its an 8 hour job is it? Imagine the same person going back home where he has a life a girlfriend or wife and kids, how he manages his homely... J-Lo on Cartoon: Customer Service With a Smile 5/23/2013 9:53:09 AM Re: Plastic Smile: Today customer services can be categorised as internet chat support, voice calls and face to face meeting or video calling. All three services need different kinds of skills set. Internet chat based services would need good typing speed, command... J-Lo on Cartoon: Customer Service With a Smile 5/23/2013 9:45:47 AM Re: Cartoon: Customer Service With a Smile: Ali there is a trick as well, most of the times the helpline calls are paid calls and the company you are calling is making money even when you are seeking assistance, especially when you are calling your mobile operator (and it is the mostly... J-Lo on Cartoon: Customer Service With a Smile Next 5 messages + All messages All messages blog roll message boards chat 5/10/2013 3:17:54 PM Tracking the Customer: bye for now batye Window Shopper 5/10/2013 3:17:45 PM Tracking the Customer: thank you for a good info :) batye Window Shopper 5/10/2013 3:03:43 PM Tracking the Customer: Thank you all for being part of today's chat: Tracking the Customer. This is vital stuff for our community and it's great to see so many community members taking part! Tom Murphy Blogger 5/10/2013 2:35:40 PM Tracking the Customer: ops need to chang keyboard batye Window Shopper 5/10/2013 2:32:28 PM Tracking the Customer: same hera :) batye Window Shopper 5/10/2013 2:32:23 PM Tracking the Customer: Kishore, predictative can also hep discover new extension of brands, new ways to build on the product benefits and makr customers aware of the benefit Pierre DeBois Blogger 5/10/2013 2:31:44 PM Tracking the Customer: Which one is this, Tom. I would rather go for that one. Kishore Jethanandani Blogger 5/10/2013 2:31:36 PM Tracking the Customer: Tom, that would work for me. A great example of targeted marketing that is unobtrusive and leaves the call to action entirely on the customer's part. Rodney Brown Window Shopper 5/10/2013 2:31:28 PM Tracking the Customer: Hey, th first half hour has flown by. It's time to move to Part 2. Please go to the second chat link and we'll talk about Saas Service for things like customer analytics, perdictive analytics, video/security analytics, geo-fencing, mobile... Tom Murphy Blogger 5/10/2013 2:31:22 PM Tracking the Customer: Hi Tom, I like that your supermarket has jumped on the list bandwagon - I am seeing more than a few retailers use lists as a way to engage the customer. Target offers a list tool online, so I am sure supermarketes are taking notice and applying... Pierre DeBois Blogger Next 5 chats +		DCR information resources Content Provided by Intel Intel® Core™ vPro™ Processor Enables Interactive Digital Signage for OFSC Growing the Digital Signage Economy Beyond $7 Billion Annually Solution Blueprint: Media-Saturn Group’s Digital Experience How CMOs & CIOs can work together to Revolutionize the Retail Market A Guide to the Benefits of Omni-Channel Retail Marketing Digital Technology Solutions for Retailers: 6 Important Questions Solution Blueprint: Intelligent Converged Retailing Solution Retail Services Solution Blueprint: Intelligent Device Management Solution Retail Services Solution Blueprint: Intelligent Sales Assistant Retail Services Retail Q&A: How to Leverage Omni-Channel Marketing in Winning over Digital Shoppers All resources DCR flash poll All polls DCR solutions center BeaBloo DCR on twitter Follow us DCR on facebook

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