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most recent messages 5/20/2013 11:28:22 PM KrithiS Right on dot Michael. It is difficult to work in an environment where customers think you are the ultimate authority to help them with their issues and you are expected to act like one without really... blog roll message boards chat UK Retailers: Mobile Satisfaction Matters Linda Rosencrance, Technology Journalist, 5/21/2013 Comment now When it comes to offering consumers the best mobile experience possible, retailers in the UK are starting to get it. Cartoon: Customer Service With a Smile Brian Moore, Freelance Artist, 5/20/2013 Comment now 11 comments While customer service reps may aim to please, Brian Moore sees a widening gap between intentions and results. Most recent post, KrithiS, 5/20/2013 11:28:22 PM Right on dot Michael. It is difficult to work in an environment where customers... Tools Make Indians Better Online Shoppers Kishore Jethanandani, Market Researcher, 5/17/2013 Comment now 19 comments Sites offering innovative price and product comparisons are helping shoppers in India find value in the red-hot e-tail scene. Most recent post, michaelsumastre, 5/20/2013 11:16:10 PM I agree with you, Tom. Comparison shopping sites are definitely empowering. It makes... Watch the Competition & Learn Steve Ralston, Application Developer, 5/16/2013 Comment now 9 comments Your competitors are busy in the ad space. Competitive intelligence tells you what they're doing, what's working for them, and what might work for you. Most recent post, Randomus, 5/20/2013 5:38:04 PM Tom: I am surprised by how many companies are surprised that competitors will try... Double Online Sales With Site Search Peter Buxbaum, Technology Journalist, 5/15/2013 Comment now 11 comments A recent study has shown that effective site search can nearly double sales conversions, especially when shoppers are looking for a specific product. Most recent post, Randomus, 5/20/2013 5:42:03 PM JVerity: I sort of agree with that. I don't expect the site search feature... Don’t Make Your Kiosk a Retail Island Maryam Donnelly , VP Marketing Services, Impact Marketing, 5/14/2013 Comment now 8 comments They are everywhere. In airports, grocery stores, drugstores, malls, and big-box stores, kiosks have blossomed, and consumers have embraced them -- creating new opportunities for digital marketers. Most recent post, JVerity, 5/19/2013 10:55:56 PM Kiosks can be handy. And I suppose the technology is improving all the time, making... Fighting Fake IDs at Retail John Edwards, Technology Journalist, 5/13/2013 Comment now 7 comments New technologies fight fraud by detecting fake IDs on the spot, enabling retailers to snare underage buyers, and spotting bogus job applicants quickly and effectively. Most recent post, JVerity, 5/19/2013 10:57:35 PM Things have tightened up since the 9/11 attacks and the War on Terror was ramped... Choosing the Right Campaign Management Solution Paul Korzeniowski, Technology Journalist, 5/10/2013 Comment now 7 comments For companies trying to consolidate their email marketing, contact center upselling, and web-based interactions, campaign management solutions can help. Most recent post, JVerity, 5/16/2013 6:10:35 PM I gather that email still is a top marketing medium, despite all of the other schemes... Grab Customers With the Right Social Buzz Pierre DeBois, Founder, Zimana, 5/9/2013 Comment now 27 comments As companies measure the social media buzz on their brands, many firms will uncover contradicting results. But they shouldn't throw in the towel in their fight to attract customers through social media. Most recent post, PubuduR, 5/19/2013 8:00:20 AM True Veera, Social media marketing is a must in to days marketing plans,. It's a... Cartoon: Add-On Sales at Drive-Throughs Cathy Bowman, Illustrator, 5/8/2013 Comment now 13 comments As more supermarkets add the convenience of drive-throughs for shoppers in a hurry, how will they make up for lost impulse buying? Most recent post, JVerity, 5/16/2013 6:14:59 PM Long ago, a friend and I joked about starting a magazine called Impulse. It would... Self-Scanning Tops Poll as Checkout Method Tom Murphy, Editor in Chief, DigitalDraw.com, 5/7/2013 Comment now 14 comments It wasn't even close. A poll of the Digital Canvas Retail community on the best checkout system for retailers that want to cut costs produced a landslide for self-scanning. Most recent post, PubuduR, 5/19/2013 7:37:57 AM True Nnanci there will be a such a situation for sure, When we moving one era to... Next 5 blogs + All blogs All blogs most commented 19 Tools Make Indians Better Online Shoppers Kishore Jethanandani, Market Researcher, 5/17/2013 11 Cartoon: Customer Service With a Smile Brian Moore, Freelance Artist, 5/20/2013 11 Double Online Sales With Site Search Peter Buxbaum, Technology Journalist, 5/15/2013 9 Watch the Competition & Learn Steve Ralston, Application Developer, 5/16/2013 Conversations with Intel Redefining Retail: 3 Experts Discuss What’s Coming Rick Jacobsen, World Wide Lead for Online Sales Development, Retail Banking Market, Intel, 5/16/2013 Comment now Anyone reading Digital Canvas Retail these days can sense seismic rumblings in the retail industry, all pointing toward tectonic shifts in how people shop and how the industry makes money. Don't Lament Showrooming – Embrace It Rick Jacobsen, World Wide Lead for Online Sales Development, Retail Banking Market, Intel, 4/16/2013 Comment now 7 comments A few weeks ago an Australian store owner made international headlines by instituting a $5 "just looking" fee to combat showrooming. Her customer notice said, in part: "This policy is in line with many other clothing, shoe, and electronic stores who are also facing the same issue." Most recent post, Nnanci, 5/4/2013 7:21:43 AM michael, - and there are those who don't have a policy to charge those who walk... All Conversations with Intel blogs blog roll message boards chat 5/20/2013 11:28:22 PM Re: Cartoon: Customer Service With a Smile: Right on dot Michael. It is difficult to work in an environment where customers think you are the ultimate authority to help them with their issues and you are expected to act like one without really being one. I had faced similar situations... KrithiS on Cartoon: Customer Service With a Smile 5/20/2013 11:16:10 PM Re: Smarter Shoppers: I agree with you, Tom. Comparison shopping sites are definitely empowering. It makes you realize that you do have a lot of choices, and you can see which of the brands out there are making just a lot of profit for a certain product. But I also... michaelsumastre on Tools Make Indians Better Online Shoppers 5/20/2013 11:11:41 PM Cartoon: Customer Service With a Smile: I worked as a customer service agent for a short time--honestly, it was just for a month--and one of the reasons of the so-called gap is the dissemination of information. These agents are frontliners, yet they are not trained to handle more... michaelsumastre on Cartoon: Customer Service With a Smile 5/20/2013 7:19:52 PM Re: Plastic Smile: You are absolutely right Tom, it is not an easy job, Customer is the worst of "animals". I have had first hand experience although for a very short time in the start of my carrier. But I tell you it needs special cool and mannerism to be successful... J-Lo on Cartoon: Customer Service With a Smile 5/20/2013 7:15:41 PM Re: Plastic Smile: Ali, customer care guy can make faces, jump place head phones on side during a call would not let the customer know what is happening. Think of people dealing face to face round the clock, no matter how tired they are, how unpleasant people... J-Lo on Cartoon: Customer Service With a Smile 5/20/2013 7:12:14 PM Re: Plastic Smile: It is really a tough job, answering call after call of irritated clients who at times wait for their turn for minutes and minutes. It is remarkable for people in the profession to sound fresh and high for each and every caller J-Lo on Cartoon: Customer Service With a Smile 5/20/2013 7:07:33 PM Re: Keep the doors open for all: Ali, options are open for every one equally...... but it is human psychology to extend your special services to a customer who spends more. May it be airline who gives incentives to frequent traveller, customers spending large amounts at a... J-Lo on Tiering Mobile Shopping Services 5/20/2013 7:04:09 PM Re: Different Strokes: Ali, no issues I hope I made my point clear enough to understand and I believe what I have mentioned is very much possible, as there are apps already available which asks for standard or custom install. J-Lo on Tiering Mobile Shopping Services 5/20/2013 6:30:43 PM Re: And Better Retailer: Anand: I don't remember that I came across the term EMI before. Is this a payment mechanism? Kishore Jethanandani on Tools Make Indians Better Online Shoppers 5/20/2013 5:45:39 PM Re: location-based ads: I am not sure FB will go all out with ads, PubudR. It's already facing backlash from users, some of whom are voting with their feet. If it makes the ads too obtrusive, people will simply not log on to its service but will look for an alternative... RichardA1! on Boost Targeted Advertising With Facebook Home 5/20/2013 5:43:38 PM Re: Chat Ads: Well, JVerity...HTC wsa flailing about trying to regain some of the ground it has lost to Samsung and this seemed, for some reason, to be a good idea at the time to the HTC management...who didn't seem to realize that some of their own smartphones,... RichardA1! on Boost Targeted Advertising With Facebook Home 5/20/2013 5:42:03 PM Re: Right focus on an Often Ignored Aspect: JVerity: I sort of agree with that. I don't expect the site search feature to be entirely robust and prevent me from needing to think, but like when search actually works. It's amazing how many businesses, including e-stores, have... Randomus on Double Online Sales With Site Search Next 5 messages + All messages All messages blog roll message boards chat 5/10/2013 3:17:54 PM Tracking the Customer: bye for now batye Window Shopper 5/10/2013 3:17:45 PM Tracking the Customer: thank you for a good info :) batye Window Shopper 5/10/2013 3:03:43 PM Tracking the Customer: Thank you all for being part of today's chat: Tracking the Customer. This is vital stuff for our community and it's great to see so many community members taking part! Tom Murphy Blogger 5/10/2013 2:35:40 PM Tracking the Customer: ops need to chang keyboard batye Window Shopper 5/10/2013 2:32:28 PM Tracking the Customer: same hera :) batye Window Shopper 5/10/2013 2:32:23 PM Tracking the Customer: Kishore, predictative can also hep discover new extension of brands, new ways to build on the product benefits and makr customers aware of the benefit Pierre DeBois Blogger 5/10/2013 2:31:44 PM Tracking the Customer: Which one is this, Tom. I would rather go for that one. Kishore Jethanandani Blogger 5/10/2013 2:31:36 PM Tracking the Customer: Tom, that would work for me. A great example of targeted marketing that is unobtrusive and leaves the call to action entirely on the customer's part. Rodney Brown Window Shopper 5/10/2013 2:31:28 PM Tracking the Customer: Hey, th first half hour has flown by. It's time to move to Part 2. Please go to the second chat link and we'll talk about Saas Service for things like customer analytics, perdictive analytics, video/security analytics, geo-fencing, mobile... Tom Murphy Blogger 5/10/2013 2:31:22 PM Tracking the Customer: Hi Tom, I like that your supermarket has jumped on the list bandwagon - I am seeing more than a few retailers use lists as a way to engage the customer. Target offers a list tool online, so I am sure supermarketes are taking notice and applying... Pierre DeBois Blogger Next 5 chats +		DCR information resources Content Provided by Intel Intel® Core™ vPro™ Processor Enables Interactive Digital Signage for OFSC Growing the Digital Signage Economy Beyond $7 Billion Annually Solution Blueprint: Media-Saturn Group’s Digital Experience How CMOs & CIOs can work together to Revolutionize the Retail Market A Guide to the Benefits of Omni-Channel Retail Marketing Digital Technology Solutions for Retailers: 6 Important Questions Solution Blueprint: Intelligent Converged Retailing Solution Retail Services Solution Blueprint: Intelligent Device Management Solution Retail Services Solution Blueprint: Intelligent Sales Assistant Retail Services Retail Q&A: How to Leverage Omni-Channel Marketing in Winning over Digital Shoppers All resources DCR flash poll All polls DCR solutions center BeaBloo DCR on twitter Follow us DCR on facebook

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