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most recent messages 5/25/2013 12:13:27 PM michaelsumastre KrithiS and Nnanci, thanks for the replies. The situation actually reminds me of the so-called motto in the army: obey first before you complain. Customer agents are often treated as soldiers where... blog roll message boards chat Cross-Sell With CRM Pop-Ups John Edwards, Technology Journalist, 5/24/2013 Comment now 2 comments As brick-and-mortar stores struggle to compete with online rivals, clerk interactions provide a perfect setting for unique cross-selling with the help of CRM-driven pop-ups. Most recent post, Tom Murphy, 5/24/2013 6:31:21 PM I really love the idea of a CRM-linked PopUp that makes offers based on a customer's... Mobile Can Make Digital Screens Dance Kishore Jethanandani, Market Researcher, 5/23/2013 Comment now 6 comments With many shoppers now carrying mobile devices for price comparisons, smart retailers should invite them to use them to interact with digital signs. Most recent post, michaelsumastre, 5/25/2013 12:07:07 PM Tom, I also heard about remote control through mobile phones. I think you need to... E-Tailers Need Faster Load Times Peter Buxbaum, Technology Journalist, 5/22/2013 Comment now 13 comments Top retail sites in the US loaded 22 percent slower in 2012 than they did in 2011, according to a report from Radware. That's bad news for traffic and sales conversions. Most recent post, michaelsumastre, 5/25/2013 12:09:36 PM I am somewhat guilty of this. If it takes around 10 seconds for the site to load,... UK Retailers: Mobile Satisfaction Matters Linda Rosencrance, Technology Journalist, 5/21/2013 Comment now 9 comments When it comes to offering consumers the best mobile experience possible, retailers in the UK are starting to get it. Most recent post, Randomus, 5/23/2013 11:26:33 AM Sage: I do! Besides my Safeway app, I also tend to do research on products... Cartoon: Customer Service With a Smile Brian Moore, Freelance Artist, 5/20/2013 Comment now 49 comments While customer service reps may aim to please, Brian Moore sees a widening gap between intentions and results. Most recent post, michaelsumastre, 5/25/2013 12:13:27 PM KrithiS and Nnanci, thanks for the replies. The situation actually reminds me of... Tools Make Indians Better Online Shoppers Kishore Jethanandani, Market Researcher, 5/17/2013 Comment now 22 comments Sites offering innovative price and product comparisons are helping shoppers in India find value in the red-hot e-tail scene. Most recent post, Veera, 5/22/2013 5:57:42 AM As the Indian ecommerce market continues to grow at a rapid rate, many online retailers... Watch the Competition & Learn Steve Ralston, Application Developer, 5/16/2013 Comment now 11 comments Your competitors are busy in the ad space. Competitive intelligence tells you what they're doing, what's working for them, and what might work for you. Most recent post, Randomus, 5/22/2013 12:14:02 PM Tom: It only makes sense – most large companies need at least a small team... Double Online Sales With Site Search Peter Buxbaum, Technology Journalist, 5/15/2013 Comment now 21 comments A recent study has shown that effective site search can nearly double sales conversions, especially when shoppers are looking for a specific product. Most recent post, Probir B., 5/25/2013 3:21:15 AM Site search is still nascent in the market but no one can deny its usability for... Don’t Make Your Kiosk a Retail Island Maryam Donnelly , VP Marketing Services, Impact Marketing, 5/14/2013 Comment now 11 comments They are everywhere. In airports, grocery stores, drugstores, malls, and big-box stores, kiosks have blossomed, and consumers have embraced them -- creating new opportunities for digital marketers. Most recent post, Probir B., 5/25/2013 3:10:25 AM Exhibiting marketing campaigns through kiosks is a great idea. Kiosks make buying... Fighting Fake IDs at Retail John Edwards, Technology Journalist, 5/13/2013 Comment now 14 comments New technologies fight fraud by detecting fake IDs on the spot, enabling retailers to snare underage buyers, and spotting bogus job applicants quickly and effectively. Most recent post, KrithiS, 5/25/2013 4:58:06 AM I agree Probir. Biometrics with Facial recognition may be the next secure way. One... Choosing the Right Campaign Management Solution Paul Korzeniowski, Technology Journalist, 5/10/2013 Comment now 11 comments For companies trying to consolidate their email marketing, contact center upselling, and web-based interactions, campaign management solutions can help. Most recent post, Paul Korzeniowski, 5/25/2013 8:38:48 AM Probir, Synergy certainly is essential to effective marketing. Yet, many firms... Next 5 blogs + All blogs All blogs most commented 49 Cartoon: Customer Service With a Smile Brian Moore, Freelance Artist, 5/20/2013 13 E-Tailers Need Faster Load Times Peter Buxbaum, Technology Journalist, 5/22/2013 9 UK Retailers: Mobile Satisfaction Matters Linda Rosencrance, Technology Journalist, 5/21/2013 6 Mobile Can Make Digital Screens Dance Kishore Jethanandani, Market Researcher, 5/23/2013 2 Cross-Sell With CRM Pop-Ups John Edwards, Technology Journalist, 5/24/2013 Conversations with Intel Redefining Retail: 3 Experts Discuss What’s Coming Rick Jacobsen, World Wide Lead for Online Sales Development, Retail Banking Market, Intel, 5/16/2013 Comment now Anyone reading Digital Canvas Retail these days can sense seismic rumblings in the retail industry, all pointing toward tectonic shifts in how people shop and how the industry makes money. Don't Lament Showrooming – Embrace It Rick Jacobsen, World Wide Lead for Online Sales Development, Retail Banking Market, Intel, 4/16/2013 Comment now 7 comments A few weeks ago an Australian store owner made international headlines by instituting a $5 "just looking" fee to combat showrooming. Her customer notice said, in part: "This policy is in line with many other clothing, shoe, and electronic stores who are also facing the same issue." Most recent post, Nnanci, 5/4/2013 7:21:43 AM michael, - and there are those who don't have a policy to charge those who walk... All Conversations with Intel blogs blog roll message boards chat 5/25/2013 12:13:27 PM Re: Cartoon: Customer Service With a Smile: KrithiS and Nnanci, thanks for the replies. The situation actually reminds me of the so-called motto in the army: obey first before you complain. Customer agents are often treated as soldiers where they simply have to follow orders. They do... michaelsumastre on Cartoon: Customer Service With a Smile 5/25/2013 12:09:36 PM E-Tailers Need Faster Load Times: I am somewhat guilty of this. If it takes around 10 seconds for the site to load, I'm off to another one. But if I already know about it and I like what they offer, I don't mind waiting for some more or even try it on some other days. I think... michaelsumastre on E-Tailers Need Faster Load Times 5/25/2013 12:07:07 PM Re: Phones and Signs: Tom, I also heard about remote control through mobile phones. I think you need to download an app. I just don't know if TVs really have to be compatible with the phone or the app (it's supposed to be, right?). Either way, I find it a very interesting,... michaelsumastre on Mobile Can Make Digital Screens Dance 5/25/2013 8:38:48 AM Re: Know your forte: Probir, Synergy certainly is essential to effective marketing. Yet, many firms do seem to operate in silos and send out information geared from one group's point of view rather than the entire company. Creating cross functional ieams is one... Paul Korzeniowski on Choosing the Right Campaign Management Solution 5/25/2013 7:52:46 AM Re: More Customers: I think retailers should check on how the content is impacting the web site's speed and determine if there is an alternate solution to embedding to increase loading time @Veera, I totally agree with you. I think developers need to understand... Anand on E-Tailers Need Faster Load Times 5/25/2013 7:39:57 AM Re : E-Tailers Need Faster Load Times: Top retail sites in the US loaded 22 percent slower in 2012 than they did in 2011 @Peter, thanks for the post. I think we can expect this trend to continue considering the fact that more and more people are accessing the top retail websites.... Anand on E-Tailers Need Faster Load Times 5/25/2013 7:30:47 AM Re: Phones and Signs: Navigation inside stores will be a big help. @Kishore, I totally agree with you. I think Nokia (Destination Maps) is leading the way in indoor mapping. Given that shoppers worldwide spend most of their time inside shopping mall,... Anand on Mobile Can Make Digital Screens Dance 5/25/2013 7:25:11 AM Re: Intelligent investment matters: It is indeed surprising to know that potential of mobile convergence is underutilized. @KrithiS, I totally agree with you. Its surprising that mobile convergence is underutilized considering the fact that consumer spending was falling because... Anand on Mobile Can Make Digital Screens Dance 5/25/2013 7:09:02 AM Re: Cartoon: Customer Service With a Smile: Ali you are right but honestly the truth is a paid employ can only justify his employer. An employee is bound to keep secrecy and defend its company. These are normal ethics which are followed. J-Lo on Cartoon: Customer Service With a Smile 5/25/2013 7:06:21 AM Re: Cartoon: Customer Service With a Smile: Randomus, I would be happy to wait on hold if I am rewarded in return by credits or points. You are right that a customer calls from his pocket for a problem that is not originating from his end and yet has to wait for such a long... J-Lo on Cartoon: Customer Service With a Smile 5/25/2013 7:03:25 AM Re: Cartoon: Customer Service With a Smile: KrithiS probably it calls for changing perception of people at large and understand more what call centre or help line actually is, what all they can do and what all is beyond their scope of work. For a customer the help line number... J-Lo on Cartoon: Customer Service With a Smile 5/25/2013 6:58:36 AM Re: Plastic Smile: Nanci, I have not carried out desk research, it is my personal experience that I shared. If I ma calling a help line, I am calling because of some problem or for some inquiry. For inquiry related calls I do not hold... J-Lo on Cartoon: Customer Service With a Smile Next 5 messages + All messages All messages blog roll message boards chat 5/10/2013 3:17:54 PM Tracking the Customer: bye for now batye Window Shopper 5/10/2013 3:17:45 PM Tracking the Customer: thank you for a good info :) batye Window Shopper 5/10/2013 3:03:43 PM Tracking the Customer: Thank you all for being part of today's chat: Tracking the Customer. This is vital stuff for our community and it's great to see so many community members taking part! Tom Murphy Blogger 5/10/2013 2:35:40 PM Tracking the Customer: ops need to chang keyboard batye Window Shopper 5/10/2013 2:32:28 PM Tracking the Customer: same hera :) batye Window Shopper 5/10/2013 2:32:23 PM Tracking the Customer: Kishore, predictative can also hep discover new extension of brands, new ways to build on the product benefits and makr customers aware of the benefit Pierre DeBois Blogger 5/10/2013 2:31:44 PM Tracking the Customer: Which one is this, Tom. I would rather go for that one. Kishore Jethanandani Blogger 5/10/2013 2:31:36 PM Tracking the Customer: Tom, that would work for me. A great example of targeted marketing that is unobtrusive and leaves the call to action entirely on the customer's part. Rodney Brown Window Shopper 5/10/2013 2:31:28 PM Tracking the Customer: Hey, th first half hour has flown by. It's time to move to Part 2. Please go to the second chat link and we'll talk about Saas Service for things like customer analytics, perdictive analytics, video/security analytics, geo-fencing, mobile... Tom Murphy Blogger 5/10/2013 2:31:22 PM Tracking the Customer: Hi Tom, I like that your supermarket has jumped on the list bandwagon - I am seeing more than a few retailers use lists as a way to engage the customer. Target offers a list tool online, so I am sure supermarketes are taking notice and applying... Pierre DeBois Blogger Next 5 chats +		DCR information resources Content Provided by Intel Industry Report: Intelligent Vending Machines are Forecasted to Grow at a 49% CAGR Intel® Core™ vPro™ Processor Enables Interactive Digital Signage for OFSC Growing the Digital Signage Economy Beyond $7 Billion Annually Solution Blueprint: Media-Saturn Group’s Digital Experience How CMOs & CIOs can work together to Revolutionize the Retail Market A Guide to the Benefits of Omni-Channel Retail Marketing Digital Technology Solutions for Retailers: 6 Important Questions Solution Blueprint: Intelligent Converged Retailing Solution Retail Services Solution Blueprint: Intelligent Device Management Solution Retail Services Solution Blueprint: Intelligent Sales Assistant Retail Services All resources DCR flash poll All polls DCR solutions center BeaBloo DCR on twitter Follow us DCR on facebook

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